The Big Book of Customer Service Training Games

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View books by Peggy Carlaw, Vasudha K. Deming.
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A useful way to train your people - Rated
Games are a great way to train people as the fun element helps the key learning points to be absorbed. This book provides a range of activities that you can dip into to liven up your customer service training. Experienced trainers/facilitators may not benefit as much from this title but it could give some new ideas or approaches. If nothing else it will stop your customer service training being boring!!
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'

Simple facilitation advices - Rated
I am a trainer and when I read this book I couldn't have any "Ahha, that is a good idea" type feeling. However it is well written and easy to read. I think it is ideal for a Customer Services supervisor who wants to add some flavor to his/her meetings with his/her team. There are of course 3-4 ideas that can be used broadly elsewhere.

Fantastic, I used most of the games with my students. - Rated
This book helped me through my first year teaching customer service. I found the games easy to follow and my students enjoyed them all, especially 'Tennis Shoe Alien'. The only criticism is that some of them are very American, but can be adapted.

THE book to begin a carrer training customer service skills - Rated
In 2000, I made a decision to switch careers from management into training. I had some thoughts and ideals about what I wanted to achieve during my training sessions, but this is THE book that helped me achieve all that.

The concepts and team games within this book are invaluable and written in an easy to follow and fun format (My favourite is Tennis Shoe Alien). It has encouraged me to evolve as a trainer and given me the confidence to start devising my own ideals and team games.

This is the best book I have ever invested in and has paid off big time! A big thank you to the authors.

Interactive, action packed Ideas for Service Workshops - Rated
This book is filled with good games and workshop material for customer service training. It is organized well with each section including an activity, the purpose, materials, and discussion points. Professional Trainers of those who want to do training at there own company should buy this book.