Perfect Phrases for Customer Service

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Cover of Perfect Phrases for Customer Service by Robert Bacal 007144453Xtitle:

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

author:Robert Bacal
format:Paperback Buy Perfect Phrases for Customer Service Now
publisher:McGraw-Hill Professional
released:February 1, 2005
isbn:007144453X
isbn-13:9780071444538
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Book Details / Review - supplied by Amazon UK

Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. This book provides explanations of the techniques an employee can apply. It includes 101 dialogues and scripts that can be used.

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