The Big Book of Customer Service Training Games

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Cover of The Big Book of Customer Service Training Games by Peggy Carlaw Vasudha  K. Deming 0077114760title:

The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees

author:Peggy Carlaw, Vasudha K. Deming
format:Paperback Buy The Big Book of Customer Service Training Games Now
publisher:US Adaptations
released:October 1, 2006
isbn:0077114760
isbn-13:9780077114763
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Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.

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