Five Star Service, One Star Budget

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Inspiring - Rated
Because of Mr Heppell's book, we've been inspired to organise a work shop for the staff to share the great ideas and get some enthusiam generated. Well written & easy to read.

Wow - brilliant! - Rated
Having been wowed by the brilliance of "How to be brilliant" I felt compelled to move on to "Five Star Service One Star Budget". Michael Heppell asks for a short review at the end of the book - well, depending on the meaning of "short" I think the best that I can do is to give a brief health warning!

I read the book in two sessions, the first brief one whilst waiting for my son to go through a dental appointment, and then, fired up by what I had read in that session, I settled down to a favourite activity in the evening, a long read in the bath! This was a mistake on two counts - the content was as promised so easy to read, and so aligned with my own experiences that I was hooked, and stayed in the bath until I had finished - bad idea the bath was just about cold; secondly I was left so full of ideas for changes to my own behaviour that when I went to bed I could not sleep! So in one sense, a cold bath and too little sleep are not a good combination for physical health, but WOW my mental health been well and truly invigorated by Michael's words.

Simple excellence and excellent simplicity... a must for all to read which will change everyone's approach to any form of serving others! I commend this to you!

Another classic in the making - Rated
Another easly to read volume by Micheal.

This shows you how to have the edge in all areas and gives plenty of practical ideas to try.

I love Micheals humour in this and would recomend to anyone.

Life changing - Rated
Whilst our team have always been totally and utterly dedicated to going the extra mile, and receive an endless stream of written testimonials and thank you's, this book is about to help us turn that stream into a river, furth expanding the distance our competition need to travel in order to get close to us! Thank you very much indeed Michael Heppell. I'm off to order How to Be Brilliant now.

Better than Brilliant - this book has something for everyone - Rated
I got a copy of Michael Heppells second book as soon as it was launched and had read it in two days. With great real life examples, it was very easy to read, and plenty of practical ways to improve the service you give to your cients, that really cost nothing in financial terms (especially important for me as I work for a charity, and need to keep running costs as low as possible). Some of the ideas I already do, but it helped me think of ways to do these better. There were also many new ideas to implement.

I love practical books that you feel you can implement straight away. Michael Heppell's first book was Brilliant, but I think that this one is even better.