Customer Service for Dummies

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View books by Karen Leland, Keith Bailey.

Fantastic! - Rated
I bought the book just days before I had a customer service executive job interview for an online travel company. I had no experience whatsoever in cust. service but I had just finished Travel & Tourism courses and desperately wanted to find a job in this industry. And you know what - after reading that book I knew more about customer service than all my interviewers together and I got the job straight away!
Thank you so much, "Dummies.." and Amazon.co.uk who helped to get me my dream job :)

Great book!!! - Rated
I must say this is a very useful and interesting book. It covers all you need to know about customer service in a very interesting way. Learn how to be a good employer, employee, seller, customer....it even gives examples on how to write good complaint letters! After you finish this book you will have a new point of view of what good customer service is. Written in a way that makes it very easy to understand and with examples based on experiences. I enjoyed reading this book and I can say that anyone who decides to give it a go will too. I hate books that try to find the most difficult ways to explain the simple ones! I might be a dummy....but a dummy that understands better and learns faster.

Easily read and helpful content - Rated
I found this book to be quite good actually. I enjoy the writing style of the 'For Dummies' range of books - making serious content easy to digest and even fun! The book is no high brow, intellectual take on the intricacies of customer service, but then that's not why you buy these books is it?

What it does offer is a great practical view of interacting with people, and some great simple tips that you can implement almost immediately. What made the biggest impression on me was the books insistence on considering both points of view in each interaction. It reminded me to try to do it with my own customers.

Buy it and put it on your bedside cabinet for a while.

This Book has hidden treasure - Rated
There is no way just reading this book will turn you into a customer service professional. However, it does contain hidden treasures for those who already our customer service professionals. I was able to take advantage of the preprinted forms in the chapter called "Taking your Company's Pulse: How to Survey Your Customers".
I was grateful for the chapter called " You're Never Too Old (or young) to Learn: Service Training"

A one stop shop for customer service training - Rated
I teach customer service at a college for visually impaired people. This book uses simple language without being patronising to get across the basic principles. The chapters on email have been a great hit with the students, who are all practising emoticons like mad! If it has any faults it is that it is written for the American market, and therefore adjustments have to be made for Britain, but generally, it it the best book I have found for my needs.