Customer Service Training 101

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Cover of Customer Service Training 101 by Renee Evenson 0814472907title:

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

author:Renee Evenson
format:Paperback Buy Customer Service Training 101 Now
publisher:Amacom
released:September 1, 2005
isbn:0814472907
isbn-13:9780814472903
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Customer Reviews

Not a bad read - Rated 1/5
Too academic for me and not really memorable. A book that does have an effect and really makes you think about good customer service techniques is Secret Service: Licence to Thrill Your Customers Now this one I could not put down. The story is totally absorbing and I would recommend it to anyone wanting to motivate themselves into giving better customer service.

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