Managing Quality

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View books by Barrie G. Dale, Ton van der Wiele, Jos van Iwaarden.

a totally comprehensive and valuable academical work - Rated
Covers all important aspects of TQM. Avoids biasing to buzz programmes like Six Sigma, BPR and the likes. It was a very valuable reference to my academic study.

A fine guide to the principles of Quality Mangement - Rated
Reference books tend to be rather dry and as a result hard to read, however it was a great relief and surprize to find that this book is easily approachable and an entertaining read - as much as a textbook can. Even though it is almost 500 pages long the book is easily held and feels like it will survive quite a bit of handling.

The book covers a huge range of Quality mangement issues, from the Quality Gurus and their teachings, through Total Quality Management, to a large selection of the tools available to the Quality Professional, all of which are well illustrated with clearly drawn line diagrams. For those who require further information on any of the topics discussed in the book there is an extensive reference section at the end of each of the 23 chapters

The print is clear and well chosen to give a crisp easy to read text, even in the small print. Frequent sub-headings break the text into easily read sections - preventing pages of solid text taking over the book, and disheartening the reader from their task.

This is the third edition and I can see it remaining as one of my main reference books for years to come. I wouldn't hesitate in recommending this book to anyone who requires a solid grounding in Quality Management.