BookkooB : The Buzz - David Freemantle : Compare Book Prices

	title:	The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers
	author:	David Freemantle
	format:	Paperback
	publisher:	Nicholas Brealey Publishing Ltd
	released:	September 23, 2004
	isbn:	1857883470
	isbn-13:	9781857883473

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store	availability	item price	delivered
Amazon UK
The Hut
Sprint Books
Blackwells
WH Smith (collect in store)
Base
The Book Place
WH Smith
Pick a Book
Global Investor
Waterstones
The Book People
zavvi
Play.com
Another Bookshop
History Bookshop
Tesco Books
BookFellas
Foyles
Samedaybooks

Above you will see price and availability details for Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers by David Freemantle from the leading UK book stores.

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Customer Reviews
Successful teams Buzz - Rated Following on from his international success as the author of 12 books on leadership, motivation and customer service Dr. David Freemantle brings us an invaluable 'How To' book for both Managers and front line staff alike.Expanding on his 'Theory of Inches', so called because he advocates it is the essential delivery of the little things that make a huge difference in service excellence.50 of those secrets sre set out in a deliberate, easy to read, fun format. Successful teams buzz and this is demonstrated vividly with lots of well observed case studies. Whilst one recommendation is to read and implement these little things over a 10 week period, I found myself unable to put The Buzz' down and eager to read the accompanying book 'The Biz'.I believe 'The Buzz' should be on the 'must read' list for every customer service professional. The Buzz - Rated A practical and 'common sense' approach to help service providers their focus on Service Excellence. This book is excellent value as David Freemantle provides an insight to best practice in an easy to read and 'fun' format. This is an excellent prompt for those seeking to improve their focus on customer interactions. Couldn't put it down.

Customer Reviews

Successful teams Buzz - Rated 5/5
Following on from his international success as the author of 12 books on leadership, motivation and customer service Dr. David Freemantle brings us an invaluable 'How To' book for both Managers and front line staff alike.Expanding on his 'Theory of Inches', so called because he advocates it is the essential delivery of the little things that make a huge difference in service excellence.50 of those secrets sre set out in a deliberate, easy to read, fun format.
Successful teams buzz and this is demonstrated vividly with lots of well observed case studies.
Whilst one recommendation is to read and implement these little things over a 10 week period, I found myself unable to put The Buzz' down and eager to read the accompanying book 'The Biz'.I believe 'The Buzz' should be on the 'must read' list for every customer service professional.

The Buzz - Rated 5/5
A practical and 'common sense' approach to help service providers their focus on Service Excellence. This book is excellent value as David Freemantle provides an insight to best practice in an easy to read and 'fun' format. This is an excellent prompt for those seeking to improve their focus on customer interactions. Couldn't put it down.

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