The Buzz

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Cover of The Buzz by David Freemantle 1857883470title:

The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers

author:David Freemantle
format:Paperback Buy The Buzz Now
publisher:Nicholas Brealey Publishing Ltd
released:September 23, 2004
isbn:1857883470
isbn-13:9781857883473
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Customer Reviews

Successful teams Buzz - Rated 5/5
Following on from his international success as the author of 12 books on leadership, motivation and customer service Dr. David Freemantle brings us an invaluable 'How To' book for both Managers and front line staff alike.Expanding on his 'Theory of Inches', so called because he advocates it is the essential delivery of the little things that make a huge difference in service excellence.50 of those secrets sre set out in a deliberate, easy to read, fun format.
Successful teams buzz and this is demonstrated vividly with lots of well observed case studies.
Whilst one recommendation is to read and implement these little things over a 10 week period, I found myself unable to put The Buzz' down and eager to read the accompanying book 'The Biz'.I believe 'The Buzz' should be on the 'must read' list for every customer service professional.


The Buzz - Rated 5/5
A practical and 'common sense' approach to help service providers their focus on Service Excellence. This book is excellent value as David Freemantle provides an insight to best practice in an easy to read and 'fun' format. This is an excellent prompt for those seeking to improve their focus on customer interactions. Couldn't put it down.

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